Refund and Returns Policy

1. Introduction

At OSIS Skin, we understand the significant investment our customers make in professional beauty equipment. Our returns and refunds policy is designed to protect both our customers and our business, given the high-value nature of our products.

2. Product Nature

2.1 High-Value Equipment

All machines and equipment sold by OSIS Skin are:

• Sophisticated professional-grade products
• Significant financial investments
• Precision-engineered medical or aesthetic devices

 

3. Returns Process

3.1 Inspection and Approval

All return requests are subject to:

• Comprehensive inspection by OSIS Skin
• Verification and approval from the original manufacturer
• Detailed assessment of product condition and integrity

 

3.2 Manufacturer Involvement

• Returns are contingent upon manufacturer approval
• Each product is evaluated according to strict manufacturer guidelines
• The final decision on returns rests with both OSIS Skin and the manufacturer

 

4. Warranty Information

4.1 Manufacturer Warranty

• Each machine comes with its own manufacturer warranty
• Warranty details can be confirmed upon customer request
• Warranty terms and conditions vary by manufacturer and product

 

5. Refund and Return Conditions

5.1 Discretionary Policy

• Returns and refunds are at the sole discretion of OSIS Skin
• Customers may be liable for additional charges, including but not limited to:
  • Delivery costs
  • Return shipping
  • Packaging fees
  • Inspection and restocking charges

 

5.2 Conditions for Potential Returns

A return may be considered if:

• The product is in its original, unopened packaging
• No damage has occurred
• All original components and accessories are present
• The request is made within a reasonable timeframe
• The product has not been used or installed

 

6. Exclusions

6.1 Non-Returnable Items

Certain items cannot be returned, including:

• Custom-ordered equipment
• Specially configured machines
• Products that have been installed or used
• Items showing any signs of wear or modification

 

7. Customer Responsibilities

7.1 Prior to Purchase

Customers are advised to:

• Thoroughly review product specifications
• Confirm suitability for intended use
• Request additional information or clarification before purchasing
• Verify warranty details with the manufacturer

 

8. Contact Information

For returns or warranty inquiries, please contact:

OSIS Skin Returns Department Email: info@osis-skin.com

9. Policy Updates

OSIS Skin reserves the right to modify this returns and refunds policy at any time without prior notice.

Last Updated: 24/04/2025

10. Acceptance

By making a purchase from OSIS Skin, you acknowledge and accept the terms of this Returns and Refunds Policy.